Refund policy

Dolvena Return & Refund Policy

Our Commitment to You

At Dolvena, we want you to be completely satisfied with your purchase. If you're not fully happy with your order, we're here to help. Please review our return policy below to understand the conditions and process for returns and refunds.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original accessories, inserts, and documentation.

  • Show no signs of damage, misuse, alteration, or excessive wear.

Dolvena reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For health, hygiene, and quality assurance reasons, the following items are not eligible for return:

  • Final sale or clearance items.

  • Customized or personalized products.

  • Gift cards.

  • Products that have been used, damaged, altered, or are missing original packaging.

  • Any item specifically marked as non-returnable at the time of purchase.

How to Initiate a Return

Step 1: Contact Us

Email our customer support team at oluvera@dolvena.com within 14 days of receiving your order.**

Please include:

  • Your order number.

  • Full name.

  • Reason for the return.

  • Photos of the product if the item is damaged or defective.

Step 2: Return Authorization

Once your request is reviewed and approved, we will provide return instructions.

Step 3: Ship the Item Back

Carefully package the item and send it to the return address provided by our support team.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Step 4: Inspection & Processing

Once we receive your return, our team will inspect the item to verify it meets the return requirements.

Refunds

If your return is approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Processing times may vary depending on your payment provider.

  • Please allow up to 10 business days after approval for the refund to appear in your account.

Shipping charges from the original order are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.

We may request photographs to help assess the issue. If approved, we will provide a replacement, exchange, or full refund at no additional cost to you.

Exchanges

We currently process exchanges by issuing a refund once the original item has been returned and approved. Customers may then place a new order for the desired product.

Restocking Fees

Dolvena does not charge restocking fees on approved returns.

Fraud Prevention & Abuse

To protect our customers and business from fraudulent activity, Dolvena reserves the right to:

  • Refuse returns that do not comply with this policy.

  • Limit or reject returns from accounts exhibiting unusual return patterns.

  • Request proof of purchase before approving a return.

  • Investigate claims involving missing, damaged, or incorrect items.

Any abuse of our return process may result in the denial of future returns or orders.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Email: Oluvera@dolvena.com
Business Name: Dolvena

We appreciate your trust in Dolvena and will do our best to make every shopping experience a positive one.